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SaaS

HR Tech Startup: 80% Inquiry Automation

Client: HR Tech Startup
Industry: SaaS / Technology
Duration: 2 months
HR Tech Startup: 80% Inquiry Automation

80%

Automated Inquiries

Inquiries handled without human intervention

-60%

Support Cost

Reduction in support team costs

+35%

Lead Quality

Improvement in qualified leads

Instant

First Response

24/7 immediate response

The Challenge

A fast-growing HR tech SaaS company was overwhelmed with repetitive customer inquiries. Their support team spent 80% of their time answering the same questions, leaving little time for complex issues and sales conversations.

Our Solution
  • Deployed AI chatbot trained on product documentation and FAQs
  • Created intelligent routing for complex queries to human agents
  • Implemented automated lead qualification and scoring
  • Set up self-service knowledge base with AI search
  • Integrated chatbot with CRM for seamless handoffs
“The AI chatbot handles 80% of inquiries automatically. Our team can finally focus on closing deals instead of answering repetitive questions.”

Marcus Tan

CEO, HR Tech Startup

Services Used

Technologies & Services Deployed

AI ChatbotCRM IntegrationLead QualificationKnowledge Base

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